工廠對于被懷疑的或鑒別為不合格的物料、零配件、產品,在每個生產環節是否有清晰的標識和有效的分隔,以防止進一步使用?
Look for areas in the factory that are used only for segregated, non-conforming- rejected rawmaterial and product. These areas must be identified by labels, writing, etc. on the walls. Productcan be finished or in-process. Non-Conforming product must be clearly identified by specialcolored tags or labels and/or placed in containers that are clearly identified or differentiated fromnormal production.
核對工廠的不合格原材料及不合格產品區域是否專門用來分隔瑕疵品。該區域必須用標簽或其他書寫標識等張貼在墻上。
不合格品可能來自于成品及半成品。
不合格品必須用特殊顏色的標貼或者吊牌加以區分,或者存放于有明顯標識的、非正常生產的區域。
控制約定的材料 Do records of non-conforming materials, components and productsexist?
工廠是否有不合格物料/零配件/產品的記錄?
Verify that records exist that non-conforming material/product is monitored prior to re-work ordestruction. Non-conforming can be product that has failed inspection, contains defects, does notmeet specs, etc. The records must include the following:
A. QuantityB. Type of non-conformance or defectC. Source or point of where identified as being non-conformingD. Current statusE. Resulting dispositionF. Person(s) making the dispositionG. If reworked, evidence or documentation of reinspectionH. Traceability to corrective action (remedial action) records.
I. Traceability to engineering change requests and product specification changes.
核對工廠的不合格物料、產品在返工或者銷毀之前有相應的檢驗記錄。不合格產品有可能是由于驗貨有問題,有瑕疵,與客戶工藝要求不符等。不合格產品檢驗記錄必須包含以下內容:
A. 數量B. 疵點類型C. 次品來源或者瑕疵部位D. 現在的情況E. 處置結果F. 負責人G. 如需返工,重新檢驗的記錄H. 可追溯的糾正和預防措施記錄I . 可追溯的生產程序改變的申請記錄和最新工藝單 Control of Non-Conforming MaterialsIs there evidence to prove that non-conforming materials and theirpackaging are handled and disposed of according to customerrequirements and/or legal requirements?
工廠是否有相關記錄,證明不合格物料、產品以及零售包裝根據客戶要求或者法律法規要求進行了適當的處置?
Review documentation to verify that client requirements are being followed by the factory indisposing of second quality, overruns and cancellations, etc. If factory is working for Target must beconsistent with Target's policy posted on POL > Brand Protection.
核對工廠的記錄來驗證工廠在處理二等品、多做的產品和因訂單取消產生的多余產品是遵循了客戶的相關要求。
如果工廠生產Target自主品牌產品,應該遵守Target在www.partnersonline.com網站 Brand Protection 項下公布的不合格產品處理規定。
控制約定的材料 Does the non-conforming material system allow for operators toidentify and flag defective goods on the line?
工廠的不合格產品管控系統是否允許操作人員在生產線上標示瑕疵品?
Check during your tour if operators are separating defective units and identifying them. Usuallystickers are used or the units are placed in special designated containers.
在參觀生產現場的過程中,核實工廠的操作人員是否有效的將不合格產品分隔并標注。
通常操作人員用瑕疵標貼做為標識,不合格產品存放在指定的區域。
控制約定的材料 Does the factory have procedures to ensure that customers arenotified immediately on issues of product safety or legality (noncompliancewith any rule, ban, standard and regulation)?
工廠是否有程序文件規定,當發現產品存在安全或違反法律法規(與任何法規、禁令、客戶標準及常規要求不符)時,必須及時通知客戶?
Review SOP documentation for direction of notifying customers when product has been identifiedas being not in compliance with any rule, ban, standard or regulation and has potentially exited thefactory. Look for evidence (records) of this happening. Customer must be notified if any noncomformingproduct potentially exited the factory.
核對工廠的標準操作流程文件并驗證,當產品存在與任何法規、禁令、客戶標準及常規要求不符時或者存在潛在不符點時,及時通知客戶。
核對工廠處理此類事件的記錄,證明客戶得到了工廠的及時通知。
控制約定的材料 Are the non-conforming procedures understood by the factorypersonnel and implemented effectively?
工廠的員工是否理解及有效地執行對于不合格產品的處理程序?
When out on the factory floor interview workers to determine if they understand the factory's SOPon how to identify & handle non-conforming materials/products. Look for evidence of the factorySOP being followed.
在參觀工廠車間時,同工人簡明面談以確定他們是否了解如何識別和處理不合格物料、產品的標準操作程序。
核對工廠的相關記錄加以驗證。
糾正措施/補救行動計劃
Does the factory have an effective documented
corrective actionsystem for the timely investigation & resolution
of nonconformitiesthat may affect meeting safety, regulatory and
quality requirementsof the product?
工廠是否有內部糾錯系統,分析不合格產品的產生原因和制定相應解決方案來確保產品符合安全,法律法規和產品質量要求?
Verify the factory has a written SOP that addresses taking corrective action when productnonconformance's related to safety, legality or quality are identified. Ask for and review records ofcorrective action to determine if the system is being used and working properly.
核對工廠的糾錯標準操作程序文件。
它應該清晰描述,當面臨產品不符合安全,法律法規和質量要求時,應該立即啟動糾錯系統。
核對工廠的糾錯記錄,以確定此系統正在使用和有效的運行。
糾正措施/補救行動計劃
Does the corrective action system meet Target minimumrequirements?
工廠的糾錯系統是否符合Target的最低要求?
All of the following minimum Target requirements for corrective action system must be met:
A. Problem statementB. Root cause statementC. Corrective action statement along with date of implementation.
D. Appropriate staff member is identified for the responsibility and accountability of the correctiveaction (remedial action).
E. Traceability to the occurrence that triggered the initiation of the corrective action (remedialaction) such as test results, inspection results, nonconforming material/product dispositions, etc.
F. If applicable, traceability to engineering change requests, specification changes andrecertification testing.
G. Follow-up for determination of effectiveness of the corrective action (remedial action).
Target對于糾錯系統的最低要求包含:
A. 問題的描述B. 根本原因分析C. 改進方案及執行日期.
D. 糾正/補救措施相關人員的職責和責任E. 發現問題的源頭:
如測試結果,檢驗結果,不合格物料/產品的處置等F. 如果適用性,可追溯至:
相關技術變更,工藝修改和重新認證測試等G. 后續跟蹤對于執行糾正/補救措施有效性的鑒定評估 Corrective Action/Remedial Action PlansIs Data collected, such as but not limited to: product testing results,product inspection results, customer complaints and recalls used toinitiate corrective action/remedial action?
工廠的糾錯系統是否收集相關數據?數據包含但不僅限于:
-產品的測試結果-產品檢驗結果-客戶投訴和召回而啟動糾正、補救措施Review the SOP & corrective action records to verify they are initiated by product test failures,inspection failures and customer complaints. Review product test failures, inspection failures andcustomer complaints to see if corrective actions were initiated.
核對工廠的糾錯標準操作流程文件及糾錯記錄。
驗證糾錯行動原因是否由測試失敗、檢驗不合格和客戶投訴而采取的。
核對產品測試、檢驗不合格和客戶投訴,驗證是否啟動了糾錯系統。
糾正措施/補救行動計劃
Do individual corrective action/remedial action records exist? 工廠是否有單獨的糾正、補救措施記錄?
Ask for the factory's corrective action records. Verify the factory is keeping these records and thatthese records are recording the minimum Target requirements for corrective action information aslisted above.
核對工廠的糾錯記錄。
驗證工廠妥善保管相應糾錯記錄并且列出的糾正措施符合Target對于糾錯系統的最低要求。
糾正措施/補救行動計劃
Are effective corrective actions/remedial actions taken andcompleted within an appropriate and defined time period?
工廠的糾正、補救措施是否在適當的和規定的時間內完成?
Review corrective action records. Verify the corrective actions are appropriate for the statedproblem. Verify corrective actions are being implemented timely and closed out within the timeframes specified in their corrective action SOP.
核對工廠的糾錯記錄。
驗證糾正措施是否適用于發現的問題。
驗證糾正措施實施的時效性符合糾錯標準操作程序的規定。
本文作者:深圳市思譽企業管理咨詢有限公司
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